TM ONE: Unlocking Digital Opportunities of Enterprise and Public Sector Businesses

Business leaders in every vertical industry are constantly concerned about staying ahead and competitive. This leads them to proactively react to the increasing competitive pressure to protect their core business and capture new growth market opportunities. This new paradigm shift enabled by digital technologies imposes companies to adapt a more agile approach to transform and innovate consistently. In a move to formulate an agile approach to the practices of the businesses towards mitigating the changing needs of the digital era, TM ONE, the enterprise and public sector business solutions arm of Telekom Malaysia Berhad (TM), is bridging the gap by bringing together a coercive team of expertise and building a foundation that further strengthens the organisation from the core.

Under the stewardship of its Chief Executive Officer, Azizi A Hadi, the business cluster is well positioned to enable both Enterprise and Public Sector Businesses in their digital journey. TM ONE is developing various innovative products and digital solutions on top of its core infrastructure as a mean to accelerate convergence and empower Malaysia’s digital economy. The core products and services that make up TM ONE converged solutions are Connectivity and ICT Services, Data Centre and Cloud Services, Smart Services and Business Process Outsourcing (BPO). TM ONE is expanding its infrastructure beyond traditional connectivity to Cloud and digital platforms where it is capable to provide a comprehensive suite of managed services for any organisations looking forward to leveraging their IT capabilities for improved productivity and ultimately, profitability.

As Malaysia’s leading Managed Data Centre Services provider, TM ONE is poised to provide businesses with more competitive advantage globally with its unparalleled service quality, security, and highly resilient data centre services.

TM ONE’s eleven(11) sophisticated data centres are located across Malaysia, Hong Kong, and the United States offering an unrivalled, secured and superior hosting experience to the market with the potential to address the most stringent requirements of enterprises and government agencies.

The design and development of smart cities, smart homes and smart buildings are now being vigorously pursued by the Real Estate and property development sector nationwide with the aim of intelligently managing energy consumption, keeping citizens safe and secure with integrated real-time systems and improving quality of life through service and personalised experience. It has become a preferred point of sales requirement catering to the demands of the millennials and modern communities everywhere.

TM ONE’s comprehensive suite of Smart Services enabled by its responsive connectivity and infrastructure provides the right foundation in powering digital transformation in smart cities and smart buildings to assist organisations and local councils in establishing a safe and sustainable environment.

In the extremely competitive market full of agile startups and global giants, customers are now becoming more empowered with information easily accessed through social media and the internet. Maintaining customer loyalty and satisfaction is no longer an easy feat. As the customers’ first point of contact, contact centres today, need to be equipped with the latest and the right tools to support customer care initiatives. As part of its BPO offerings, TM ONE Contact Centre-as-a-Service (CCaaS) enables businesses to deliver omni-channel experience across multiple channels for an integrated and seamless experience for their customers through its full suite of cutting edge contact centre functionalities.

TM ONE takes pride in catering to large enterprises as well as public sector customers including government agencies in Malaysia. TM ONE enables businesses to realise the full potential of their digital opportunities, accelerating their transformation journey. “With the right investments, TM ONE will be able to capture future opportunities especially in areas such as Cloud, Smart Solutions, Digital Services and Artificial Intelligence (AI),” mentions Azizi. The company will also focus on driving business toward its first Commercial Data Centre with Uptime Tier-III certification for constructed facility, called the Iskandar Puteri Data Centre which is located at the hub of Iskandar Puteri, Johor. These operations will help to generate new business opportunities to bring the company’s product offerings to the ASEAN region.