IX Global Services: Marking Eminence in Managed Services and Global Connectivity

Noor Helmi, CEO of IX Global Services, says, “Wherever a customer requires technical support, we handle it, irrespective of the customer’s location.” Backed by a dedicated pool of engineers, IX Global brings an esteemed level of dexterity in outsourcing while tapping into difficult markets of the Asia-Pacific. Unlike conventional managed service providers who sell technical services packaged along with their equipment, IX Global provides its customers with the option to exclude the equipment in their request of service. This way the services exclusively pertain to the on-site maintenance and render a win-win situation for both IX Global and its customers.

With an established unique value proposition of being an eminent managed service provider, IX Global caters to the various market segments with a predominant clientele comprising of IT organizations. The company provides IT outsourcing for its clients by providing call center services on their behalf. Furthermore, IX Global resourcefully handles all IT-related aspects of the client enabling them to focus on their business processes. The company’s service offering allows its customers to channelize their resources into enhancing their core functionality and focus on other parameters of business growth.

Tracing the milestones along the company's timeline, Helmi recollects a specific instance with a global telecommunications company that lacked skilled human resources to be deployed at their data centers. “By providing this particular client with exclusive data center support and maintaining their customer network, we created a virtual IT department for them,” adds Helmi.

On broadening its horizon, Helmi shares his vision of expanding into other countries, following the footsteps of its sister company, IX Telecom and venturing into countries like Indonesia, the U.S., and Singapore. The company has its roadmap laid out for a new platform-based project in the near future intertwined with digitization and automation. The prime focus of IX Global nevertheless will remain on harnessing the true potential of both managed and shared services that have brought IX Global Services this far along the journey.