IX Global Services: Managing All Services with Global Connectivity

Connectivity often turns out to be the bogeyman for businesses, especially the ones that are stretched over multiple locations. On one end, there is the incessant struggle to increase consumer satisfaction across the entirety of the organization and on the other, the perpetual toil to provide unhindered fail-safe connectivity across every location. IX Global Services, a Malaysia-based organization, takes the latter component out of the equation so that businesses can focus on the former variable to enhance consumer satisfaction. The company provides a “one stop shop for managed ICT solutions” empowering enterprises to connect seamlessly to an advanced global network and hence better manage their services worldwide. IX Global emphasizes intensively on the South-East Asian market with an aim to improve connectivity and global business management for service providers and unconnected operators in the region.

The company’s core ICT offerings include shared services and outsourcing, world-class VNO and managed services in association with an advanced, quality global network that connects to numerous service providers all over the world. Virtual NOC services (VNOC) are offered to clients who lack the necessary infrastructure to have a network operation center of their own. VNOC closely checks customers’ network quality and operates “24x7x365” using monitoring systems, help desk ticketing, and network performance systems. IX Global's VNO services also help clients track their own services by providing monitoring center, contact centers, and level 1, level 2 and level 3 technical supports. “IX Global aims to be the best global network services provider with the perfect platform to connect with different service providers and unconnected operators,” affirms Noor Helmi, CEO, IX Global Services.

IX Global’s platform assists clients in effective “end-to-end” management of services globally. Helmi emphasizes on the conscientiousness of an expert team of business executives, project managers, global solution and technical consultants, engineers behind the company’s success in the field of managed and ICT services. The team closely collaborates with a new customer organization and designs customized network solutions according to the clients’ exact global requirements and budgetary allocations. One such organization, one of the Asia’s largest banks, encountered utmost difficulties in establishing unified connectivity across its branches distributed in over thirty countries. They required a provider that could efficiently address this challenge, and especially for the Central Asian countries of Kazakhstan, Afghanistan, Kyrgyzstan, Uzbekistan, and Tajikistan. IX Global assisted the organization and delivered seamless, customized network solutions integrated on its core platform, under the global network. The bank, as a result, was able to efficiently connect and manage its diverse services across all the countries with one simple platform.

IX Global strongly focuses on relentless innovations to exceed its capabilities and remain at the forefront of the industry. One of the major progresses that the company builds its road map on lies in implementing big data analytics and business intelligence in its solutions and services to aid client organizations that thrive extensively on data-driven evaluations. However, this is not the end of IX Global’s evolution as they attempt to integrate hybrid connectivity technology in their networking solutions and also develop a global remote technical support platform for enhancing their customer support services. Riding on a prospective future in terms of technology, Helmi illustrates the company’s geographical expansion plans in addition, “We want to strengthen ourselves all over South-East Asia and build new offices in the Middle East and Europe.