Not only do they provide services for managed data centers and networks and communication, but they extend their capabilities to desktop management, business continuity, customer care—helpdesk services, as well as ICT deployment.

HeiTech has had more than 20 years’ experience in delivering mission-critical projects for the Malaysian Government ever since the first e-Government initiatives. Being part of public sector projects gave them significant business traction as well as a reliable name in the industry. HeiTech provides the best solutions in overcoming complications of the IT managed services by performing various analysis and investigations. In 2018, the company started designing their solutions and services to comply with the RMIT (Risk Management in Technology) guidelines which are to be formalized by the central bank of Malaysia, tentatively by June 2019.

HeiTech’s customer-centric solutions allow their clients to focus on core business processes. In order to highlight their expertise in managed services, Wan Zailani elaborates one of their recent projects. The Registrar Agency of the government, chose HeiTech’s award-winning solutions to address their security requirements and digital transformation initiatives. HeiTech successfully implemented security solutions considering all aspects of the client’s security posture. From the end point and up to the gateway, the company protected every data asset the client owned. Completing the project on a stringent timeframe was challenging for them. But, the client was able to overcome the technical barriers in the stipulated timeframe. Moreover, HeiTech is providing operational support for the client’s security operation, which comes as part of their offerings.

HeiTech continues enhancing their product line. They will be introducing new technology updates such as SD-WAN, SIEM for SoC, and DevOps, which as Wan Zailani says, “helps us to remain competitive in the market space besides meeting the client’s IT requirements.” Moreover, the company has recently formed a DX (digital transformation) team that primarily focuses on digital transformation initiatives of clients. “We have also ventured into providing smart city solutions that include services like smart parking systems,” mentions Wan Zailani.

While maintaining continued business success, HeiTech does not forget that social stewardship is also a critical factor in achieving holistic success. This intention is translated into their corporate responsibilities. The company conducts community, workplace, marketplace and environment-centric programs throughout the year and ensures sustainable growth. Supported by dynamism, people-centricity, and a passion for excellence, HeiTech is on a journey to realize its vision to become Malaysia’s leading ICT player.