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HeiTech: Technologies for Transforming Businesses
"HeiTech’s testimonials and the international awards we received over the years speak for itself,” states Wan Zailani Wan Ismail, CTO of HeiTech Managed Services, one of the Core Business arm of HeiTech Padu Berhad. Backed by the gold standard in international accreditations, such as the ISO 22301:2012 certification for business continuity management, ISO 9001:2015 for quality management, ISO/IEC 27001:2013 for information security management, and ISO/IEC 20000-1:2011 for IT service management, HeiTech sets an exemplary model of mission-critical customer service when it comes to managed services. HeiTech provides end-to-end managed services that include managed data centers, disaster recovery services, cloud, network, and security. “We are backed by over 20years of experience in managed network services and data center services and offers innovative and integrated ICT infrastructure solutions based on reliable, secure, cost-effective and customer-driven technology” continues Wan Zailani.
For a dynamic business to harvest success and drive revenue, an end-to-end and customized enterprise solution is an integral facet. To this end, HeiTech optimizes the compatibility, interoperability, and enterprise-wide information integration to match the business requirements. Not to mention they are experts in application development as well as maintenance. Customer-driven and cost-effective IT infrastructure is not just a demand but a prerequisite for almost all businesses. And in the dire need for such infrastructure, HeiTech comes with ICT solutions based on reliable, secure, cost-effective, and customer-driven technology.
HeiTech has had more than 20 years’ experience in delivering mission-critical projects for the Malaysian Government ever since the first e-Government initiatives. Being part of public sector projects gave them significant business traction as well as a reliable name in the industry. HeiTech provides the best solutions in overcoming complications of the IT managed services by performing various analysis and investigations. In 2018, the company started designing their solutions and services to comply with the RMIT (Risk Management in Technology) guidelines which are to be formalized by the central bank of Malaysia, tentatively by June 2019.
HeiTech’s customer-centric solutions allow their clients to focus on core business processes. In order to highlight their expertise in managed services, Wan Zailani elaborates one of their recent projects. The Registrar Agency of the government, chose HeiTech’s award-winning solutions to address their security requirements and digital transformation initiatives. HeiTech successfully implemented security solutions considering all aspects of the client’s security posture. From the end point and up to the gateway, the company protected every data asset the client owned. Completing the project on a stringent timeframe was challenging for them. But, the client was able to overcome the technical barriers in the stipulated timeframe. Moreover, HeiTech is providing operational support for the client’s security operation, which comes as part of their offerings.
HeiTech continues enhancing their product line. They will be introducing new technology updates such as SD-WAN, SIEM for SoC, and DevOps, which as Wan Zailani says, “helps us to remain competitive in the market space besides meeting the client’s IT requirements.” Moreover, the company has recently formed a DX (digital transformation) team that primarily focuses on digital transformation initiatives of clients. “We have also ventured into providing smart city solutions that include services like smart parking systems,” mentions Wan Zailani.
While maintaining continued business success, HeiTech does not forget that social stewardship is also a critical factor in achieving holistic success. This intention is translated into their corporate responsibilities. The company conducts community, workplace, marketplace and environment-centric programs throughout the year and ensures sustainable growth. Supported by dynamism, people-centricity, and a passion for excellence, HeiTech is on a journey to realize its vision to become Malaysia’s leading ICT player.