Delta Capita : Reinventing the Financial Services Value Chain

Having exhausted many internal options – including the promise of new technology initiatives over the years – many financial services firms now have to look at alternative options that guarantee improved service levels at reduced prices. Almost all other industries globally have shifted to supply chain models – banking is one of the last to go. How important will technology be to continue the development of Singapore’s financial services industry? Technology is central to how Singapore financial services are produced, distributed, and consumed. Singapore financial sector has harnessed technology across various functions, from Risk management, Business Analytics to Customer Services. It is now among the most tech-enabled financial centers with a vibrant Fintech ecosystem and solid digital infrastructure foundation. The banks in Singapore want to digital to the core, embed their services in the customer journey, and nurture a start-up culture that can drive change. The global pandemic has fundamentally changed the banking and financial services industry. Many financial institutions in Singapore have repositioned their strategy to focus on developing and strengthening their digital capabilities to better address the changing needs of their employees and customers. Business Operating Platform as a Service (BOPaaS) is emerging as a new service category in Financial Services Infrastructure to meet the demand from banks and buy side firms to exit non-differentiating business functions, with a shift towards managed services. This approach allows firms to quickly achieve their goals by leveraging on efficiencies of scale and new technologies and innovation made possible by mutualized capital investment.

With a vision of 'Reinventing the Financial Services Value Chain,’ Delta Capita provides a BOPaaS and a trusted mutualized service for financial services, thus optimizing and empowering each section of a businesses' value chain. “We provide a BOPaaS, which is a trusted best-inclass service for financial services, powered by the best and most modern technology,” says Jerry Ngo, Vice Chairman Asia, Delta Capita.

The company helps financial services institutions reduce costs and improve business processes and technology that allow clients to focus on propositions that power their business while Delta Capita operates critical but nevertheless non differentiating functions on their behalf. At the same time, Delta Capita enables clients to adopt modern technology in a mutualized way, dramatically reducing the cost of implementation, enabling them to be a healthier and more performant business. “A core focus for us is to constantly scan the ever-changing Fintech landscape to drive innovation in our managed services. Our clients can then focus on what differentiates them without the distraction of worrying about critical but non-differentiating activities,” says Ngo.

Alongside BOPaaS, Delta Capita has put together various innovations over the years. The company partnered with BlackSwan Data, a London-based technology, and datascience firm, to develop Karbon, the CLM (Client Lifecycle Management) ecosystem developed as the platform for Delta Capita's CLM managed service business. Industry knowledge and capability have been combined with the BlackSwan technology to enhance, configure and develop the underlying technology to provide a credible managed service offering whilst providing a market leading KYC/AML solution. In addition, the company has also worked with.

Scanovate’s Identity verification based on face/ID recognition and OCR with full KYC as well as Karbon’s end-to-end client lifecycle management platform that uses cognitive computing, AI and contextual analytics to generate business intelligence to automate processes. Karbon8 uses NLP and real-time automated data collection from 40+ independent sources that are enhanced by AI-based risk and credit assessment for commercial banking/trade finance as well as enabling KYC process with differentiated data sourcing. On the basis of such a differentiated technology platform, Delta Capita managed services provide a complete end-to-end AML/KYC client due diligence service. CLM managed services are supported by an ecosystem of proprietary technology solutions accelerators underpinned by a global AML policy customized to incorporate a client's unique AML policy requirements.

Delta Capita offers a range of existing managed service propositions to their clients in financial centers across the Americas, Europe, and the Asia Pacific, each supported by deep domain expertise, a proven track record of delivery, and experienced leadership to ensure safe, effective implementation and execution. “We continue to grow as a leading managed services business, and we expect to continue seeing this reflected in our year-on-year financial growth. We are continuously looking to expand into new market areas that could significantly benefit from BOPaaS and Delta Capita's exceptional managed services, technology solutions, and consulting capabilities,” says Ngo.