Paullina Simons once said, “Everything comes at a price. Everything in your life. The question you have to ask yourself is, what price are you willing to pay?” This same adage today seems to have found its comfortable corner in the technology landscape. While organizations across the globe are investing tremendous amounts of resources to be in sync with the latest technology trends, the price they pay seems to be an unceasing affair. This ongoing cycle of investments can be ascribed to the fact that technology is a fast-paced beast, and so are strategic business needs. The result is the ingress of third parties into the picture to manage the plethora of applications that live within a modern day enterprise. But, how do we ensure that managed services are lean in support, in terms of budget and IT structure? “At Cubastion, we strive to offer the minimal managed services, if at all you need any, and ensure that our customers’ investments reduce year on year,” says Ravi Kumar, Director and Co-founder of Cubastion Consulting.

This Gurgaon, India, based company brings in close to a decade of experience in delivering cost-effective managed services for Siebel, BI Technologies, Oracle Billing and Revenue Management, and Integration Technologies. The firm provides its services through Service Level Agreements (SLA) that allows them to ensure that the applications are up and running round the clock, with the minimum downtime possible. In addition to helping companies with technology, Cubastion also provides a deep knowledge in customer experience and engagement business area across various industry verticals.

Kumar states that today Cubastion has evolved beyond being just a company providing CRM consulting to an enterprise specialized in customer experience domain. The company enhances the customer experience by helping companies manage their customer’s lifecycle. Three components, he informs, are central to his organization’s customer experience domain—consultation, technology implementation, and “operationalization.” In the consultation process, the team at Cubastion tries to identify and understand each customer’s requirements and defines engineering processes with the goal to unify customer experience.