AlphaSys: Leading the Way with Cloud Services to Create Transformative Journeys
AlphaSys’ prospective client walked into the meeting room exasperated. While their IT provider was helpful, services were reactive with their IT infrastructure, unreliable and continually requiring unbudgeted spend. They were baffled by their provider’s hesitation to shift technology services to the cloud and needed a partner to help them grow, not just to respond to issues when they arise. This is a common story and catalyst for clients making their decision to shift to AlphaSys. The company has taken a cloud first approach focusing on deploying market leading systems including Office 365, Dropbox, Amazon Web Services, and Salesforce CRM. Their integrated solutions are easy to use, reliable and securely accessible anywhere, redefining, their customers’ ways of working and bringing significant gains to business productivity.
With proficiency across a number of cloud platforms, AlphaSys’ four-layered innovative solutions include IT managed services, digital consulting, systems implementation, and data management. At the core of their strategy is the breaking of barriers between their consulting and managed services offerings. While many project driven firms struggle with post implementation support, the company uses their managed services team to drive continuous improvement alongside their support, maintenance and backup services. As Justin Yoon, Director of AlphaSys explains, “We partner with our clients on their transformative journey to extract more value out of their technology investment. Our managed services team is not a necessary evil but a competitive edge both for us and our customers.”
The company’s portfolio is a thriving example of clients that have gained through AlphaSys’ cost-effective and reliable services
AlphaSys applies an agile project methodology where the initial implementation is seen as a baseline platform on which new processes and optimisations can be added. This means their customers move to the cloud quickly and cost effectively, with the ability to prioritise change based on value.
Rather than taking the rote technology-centric approach, the firm has adopted a customer-centric approach focusing on the client’s interaction with technology and their specific needs. Their view is that support desks should function more like a five star concierge service and not just an emergency response unit. To address client frustration of disparate support desks from multiple vendors, they provide a single channel for technology questions from hardware failures to advice on which applications to use. Their IT concierge is tasked with providing frontline assistance for end users to get them operational quicker. The team is trained on all technologies implemented by the project teams including business applications like Dropbox, Salesforce, and Xero. This enables their clients to gain productivity, receive quality advice and increase staff satisfaction.
The shift in strategy has proven to be successful for AlphaSys with the company tripling their active customers, employee count, and revenue over the last Three years. The company’s portfolio is a thriving example of clients that have gained through AlphaSys’ cost-effective and reliable services. Cost reductions, efficiency gains, improved scalability, and better customer engagement are some of the benefits received. Having a bird’s eye view on the market and abiding by the company’s holistic approach, AlphaSys has been experimenting with multiple technologies in pursuit of better customer service and end-to-end management. After over a decade of operation, AlphaSys has been exhibiting a true understanding of the evolving market needs and trends. The company is unambiguously focused on uplifting small to medium businesses, by leveraging the cloud technology to deliver outcomes.