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How Recent Advancements in Managed Services are Impacting your Business Environment
By Andrew Bakhsh, Chief Technology Officer, Australian Hearing
This resulted in a capability that worked but was not optimized and took considerable IT effort to keep operations stable. As with many organisations, Disaster Recovery is not core to our business; however, we have compliance, risk and IT governance frameworks we must adhere to and demonstrate competence in. Fast forward to the present, our new Disaster Recovery Managed Service has been implemented and the results speak for themselves: • 50% yearly cost reduction • Scalable, secure and 24/7 availability of DR infrastructure • Consistent technology (data replication and recovery) solution • One-time setup with minimal ongoing effort required from our IT team • 50% improvement in Recovery Point/Recovery Time objectives Utilising this new service has provided our IT team the time and ability to concentrate on more critical business tasks, innovation and reduce costs, whilst ensuring Australian Hearing’s Disaster Recovery compliance, risk and IT governance needs are met. Additionally,this venture into Managed Services has increased the teams’ confidence in identifying and implementing similar solutions. As my exposure with Managed Services continues, one thing which has become clearis that theyare an effective tool for dealing with necessary business functions that do not deliver value to your business. Used correctly in the role of a trusted partner, they act as an extension of internal IT teams, thus allowing an organisation to truly focus on their intellectual property/core assets to attain competitive advantage. How do you find an effective Managed Service provider? Finding an effective Managed Service provider is easier said than done, as there are a plethora of players in this space. This checklist, while mostly common sense, has worked well for us: • Clear requirements of the solution you are seeking • Experience of the Managed Services provider;in particular, ask for case studies or references from other clients • Clear articulation of what success looks like and how this will be measured • Calibre of their staff and their availability • Scalability of their solution • Value for money In summary, the right Manag¬¬ed Service Provider can provide significant value by augmenting your existing IT capability and providing solutionsthat could otherwise have beendifficult to achieve in-house. Often, this is achieved by a combination of cost, time and efficiency savings, allowing IT efforts to be better utilized for higher value and strategic objectives.