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Different roles of Managed Services in Digital world
By Kallol Kanungo, CEO, Convergent Communications
With the increase in modern business, Managed Services has become the integrated part of solution offerings. Managed Services play different roles depending on the business requirements. Managed Network Services proves to be the core requirement for smooth functioning of the network. It helps in building a robust network with advanced technologies. LAN/WAN services provide network management to undertakings with more than 100 Internet Protocol (IP) empowered devices on premises. With continually expanding requests for overseeing more information, more applications like unified communications, virtualization, VoIP, video conferencing and at higher velocities and in very secure situations, Managed LAN/WAN, gives a solid, adaptable, and financially savvy network management solution. Use of sophisticated NMS tools by NOC Services for monitoring, network management, reporting, trouble management, and performance management enable firms to achieve business goals through strategic operations.
Managed Wi-Fi Services is an IP- predicated service offering plenary managed, secure, and end-to-end wireless networking solution that provides businesses with seamless Wi-Fi Internet access virtually anywhere across the enterprise. It comes with comprehensive management tools that helps avail seamless management and maximizing wireless access.
Managed Services helps to forecast the business outcomes which assist the business to grow to a new level with a benefit of digital experience
Managed Application Services enables design and delivery of a solution tailored to business needs including the operation of registry software to a specified service level, providing upgrades, configuration and patching, performance management and tuning, as well as proactive 24/7 monitoring to speed issue identification and resolution. The CRM solutions offered made enterprises alter their approach towards front office software solutions. Presently, the users are very quick in reacting to clients and questions round-the-clock. With the enormous workforce of CRM, there is no more a need to bring about significant expenses on internet or Wi-Fi up-gradation or any augmented time span for execution.
Managed Business Analytics paved a new dimension in the service by helping clients to manage their business processes using real-time predictive analytics based on dynamic business analytics technologies. Analytics solutions built on a centralized data model enables organizations to capture customer demographics and translate that data into actionable business perspicacity like calculating budget analysis, monitoring of total data usage, analysis of average revenue per user and many more.
Managed Content Services includes complete, end-to-end control of information flow with seamless integration into CRM systems. The Managed Content Services enhances overall efficiency by responding faster to customer needs, safeguards data, and streamlines workflows.
Managed Services helps to provide the best network quality to business clients. Basically, it starts with monitoring services with a proactive approach to know which service is needed to manage. Further it helps to forecast the business outcomes which assist the business to grow to a new level with a benefit of digital experience.
With the future shaping towards intelligent connected devices, IoT Managed Services will play a pivotal role in shaping the business outcomes and inherently Artificial Intelligence, Big Data, Machine learning and NLP would be key for future Managed Services deliveries. It will translate the automation processes involved and predict repairs and maintenance before breakdown occurs on real time basis. This will eventually help the enterprises and customers to harness the collected intelligent data in providing better services with greater flexibility and increased efficiency.